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Hydra Cleanser 250ml

Hydra Cleanser 250ml

Regular price $12.00 USD
Regular price Sale price $12.00 USD
Sale Sold out
Tax included. Shipping calculated at checkout.

A soap-free cleanser that provides safe, effective and gentle cleansing for all skin types in all skin conditions. This pH-balanced cleanser will prevent essential oils and moisture from being stripped from your skin while cleansing.

Ingredients

  • Natural Colloidal Oatmeal
  • Sodium PCA
  • Lactic Acid
  • Glycerin

Directions

  1. Apply a sufficient amount onto wet skin and then gently massage covering the entire face
  2. Rinse to ensure the cleanser has been cleared.

Returns and Refunds

Introduction

There may be times when you need to return an item purchased online. Our Returns and Refund Policy is designed to assist you with your return.

Change of Mind / Exchange of Items

If you wish to return or exchange goods because you ordered the wrong items or you have changed your mind, this can be done within a 7 day period from the date of dispatch. In this case, the items must be unopened, unused and packaging must be in new condition. In order to return items, please contact our customer service team through the Contact Us page. Please include your order number and personal details, and we will assist you as quickly as possible. Please note that if are returning goods due to an incorrect purchase, or because of a change of mind, return shipping charges will be the responsibility of the customer. Additional shipping charges for delivering exchanged goods may also apply.

Faulty Items

Incorrect or Faulty Products

If you have received incorrect, damaged or faulty items, please provide details (including photos) within 30 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order number in the subject line so we can find your order easily and process your request promptly.

*Please note: We do not reimburse for the cost of International Express Shipping.

How to Return Products

If you need to return products, please contact Customer Service to find out how to send damaged products back to us.

Please always include your order number in the subject line as well as pictures of the products you wish to return.

Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you pack the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost during transit.

In any of these cases , please contact our Customer Service team through the Contact Us Page. It is important that you contact us as soon as you discover the fault. Please include as many details as possible about the fault, as well as your order number and personal details. if eligible we will provide you with a repair or replacement as soon as possible.

Shipping

How do I change my delivery address after my order has been placed?

We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us by email or phone. Once you have received a notification that the parcel has been shipped it might still be possible to change the delivery address as long as tracking does not state delivered. Please call us immediately.

How much does shipping cost?

Free shipping is offered on all orders above $30. A flat rate of $10 will be charged on all orders below $30.

What is the delivery time?

The approximate delivery time is 1-3 working days. Delivery times are subject to change due to COVID.

Which courier company will deliver my order?

Products are shipped by Express Post, Fastway or Star Track

Can I find out the status of my order?

This option is only available once your order has been shipped by checking the relevant shipping company’s website and entering the tracking number.

What should I do if I receive my order in damaged or faulty condition?

Take a photo and report it to customer service by sending a mail to enquiries@neutriderm.com.au

What should I do if I receive an incorrect item?

Take a photo and report it to customer service by sending a mail to enquiries@neutriderm.com.au

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Customer Reviews

Based on 6 reviews
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A
A.E.

I have combination skin and this cleanser is perfect for it, its super gentle and helps heal the skin, it also shrinks larger pores. It works wonderfully. I have been using it exclusively as a daily face cleanser and it has been working great for me.

H
H.R.

This was honestly a decent facial cleanser, its not abrasive at all and does a great job cleaning up the skin, for my acne prone skin I feel that its super gentle and is not too abrasive. It does exactly what its intended to do. Highly recommended!

Y
Y.T.

I received it today and gave it a try, it left my skin feeling smooth and with moisture at the same time, I ordered the bigger bottle, you guys should do a pump type bottle too, other than that im very happy with this purchase!

J
J.R.

My daughter is very acne prone, and she is self-cautious about it and she is the type that does not like to use many beauty products or be on any skincare/daily routines because she is the active type. By suing this product, it keeps her acne in check and its slowly fading away which eliminates the need for any further product use. She is happy with it and im about to purchase more. Thanks!

R
R.C.

I had breakouts around my hairline, and I wanted a scrub I could use daily, I started using this and after just a few days I noticed a big change, after using this a couple of years I no longer have these problems so I’ve continued using it. I’d recommend this to just about anyone.