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Frequently Asked Questions

Which payment methods are accepted for my order?
We accept credit and debit cards: Visa, Mastercard or Maestro. We also accept other payment methods such as Paypal. For Australian customers we offer Afterpay. Incase you wish to order and pay by bank transfer, contact us on and we would be able to assist you with this payment method as well.

How do I change my delivery address after my order has been placed?
We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us by email or phone. Once you have received a notification that the parcel has been shipped it might still be possible to change the delivery address as long as tracking does not state delivered. Please call us immediately.

How much does shipping cost?
Shipping costs depend on the destination of your order. Delivery to your home is free on purchases over 100 Australian Dollars.

Can I get a discount?
Yes, just enter your name and email in the subscription form on the homepage, then you will receive an email which contains the latest information from UAS on news, offers and promotions.

Can I choose or exchange the free items I receive with my order?
No, promotional offers are decided by UAS, our offers change from time to time, so keep track of when the item your after is being offered in a promotion.

What is the delivery time?
The approximate delivery time is 1-3 working days for Australian destination orders and 2 – 10 working days all other countries.

What company delivers the products?
Products are shipped by Express Post for Australian destination orders and by DHL for all other countries.

Can I find out the status of my order?
This option is only available once your order has been shipped by checking the relevant shipping company’s website and entering the tracking number.

What should I do if I receive my order in damaged or faulty condition?
Take a photo and report it to customer service by sending a mail to

What should I do if I receive an incorrect item?
Take a photo and report it to customer service by sending a mail to

Is there a way to get information and offers from UAS?
Yes, just enter your name and email in the subscription form on the homepage, then you will receive an email which contains the latest information from UAS on news, offers and promotions.

How do I retrieve my forgotten password?
If you have forgotten your password, you can retrieve it by going to “Remember password” on the registration page. You will receive an email with instructions on how to reset your password.

What if I have a question and it’s not listed or answered on this page?
Send us an email to

Why does soap damage the skin?
When combined with water, soap forms an alkaline solution with a pH value between 8 and 12. While the pH value of 7 marks the neutral point, the skin’s surface is naturally acidic and has a pH between 5 and 6, and so when an alkaline soap is used to wash the skin, it destroys the skin’s acid mantle. The acid mantle does regenerate itself within a few hours, but in the meantime the skin’s natural defence against pathogens, irritants, and dehydration is reduced. The chances of skin problems developing are also heightened, because soap makes the skin swell up. At first, your skin will feel soft and smooth when this happens, but the swelling will then encourage the penetration of harmful environmental influences and cause the skin to lose more moisture. As soap reacts with lime in hard water, which reduces its effectiveness, rather a lot is required to cleanse the skin properly when washing with it. The large volume of the alkaline solution is of course very unkind to the skin. Soap-free cleansers with a pH value of 5.5 do not cause the skin to swell up and preserve its natural acid mantle. They are therefore far more compatible with sensitive skin than soap.

What does 'Dermatologically Tested?
UAS dermatologically tests its products for skin sensitivity and irritantcy on human subjects according to a strict patch testing protocol.

What is the pH value of 5.5?
The skin’s natural acid mantle repels pathogens and ensures the skin’s barrier function is maintained. This stops it drying out and prevents the penetration of irritants and pollutants. Substances with a neutral pH value attack our acid mantle and if this outer layer is unstable, which is often the case in young children, old people, and those with skin that is damaged or highly stressed, they can even destroy it. This decreases the skin’s resistance against pathogens which encourage dehydration, irritation, and allergic sensitivity. pH-neutral products, i.e. soaps and creams with a pH of 7, are therefore not the best products for promoting your skin’s natural functions. They actually increase the skin’s pH value, and even if they are rinsed off straight away, your skin will need several hours to restabilize itself at a pH of between 5 and 6. The ingredients in modern skin care products are very good at moisturising the skin, stopping it from drying out, and protecting it from environmental influences, but an overly high pH will minimise these effects by suppressing your skin’s natural functions instead of strengthening them. Products with a pH of 5.5 are the most effective carers for your skin and also the most compatible. Many consumers assume that products advertised as skin-friendly or skin-neutral have the right pH value, i.e. 5.5. In truth, all sort of pH values have been found amongst these products. There are preparations which are far too acidic and which can actually irritate sensitive skin, but there are also pH-neutral products and some which are even alkaline. On top of this, the pH value of products often changes over time. Dermavive products are guaranteed to have a pH of 5.5 with a maximum deviation of 0.3 throughout the shelf life of the product.

Should I use different skin cleansing products for my face, hands and body?
Many consumers are reluctant to use the same cleansing product for their face as for the rest of their body, and their reservations are partially justified because facial skin is thinner than the rest of the body’s skin. That’s why facial skin dehydrates quicker and is more prone to irritation. It therefore requires special cleansing products which are particularly skin-friendly and which don’t reduce its moisture content or ability to function as a barrier.

Is Dermavive Intimate Wash safe to use during pregnancy?
None of our products contain ingredients at levels which should cause concern during pregnancy or while trying to get pregnant. If you have any concerns at all we advise you to consult your GP or pharmacist and show them the ingredient list before using the product. Ingredients for each product are available in their individual product pages, click on the ingredients tab to see the ingredients listing.

I wash my hair every day. Will this ruin it?
Using a mild shampoo with a pH value of 5.5 such as Dermavive Dry Scalp Shampoo will protect your scalp and your hair’s structure. Unlike pH-neutral shampoos, our Everyday Shampoo will stop your hair from swelling and in doing so prevent it from drying out and protect it from environmental influences. You should ensure the water temperature doesn’t exceed 35°C, and if you wash your hair every day you don’t need to apply your shampoo more than once. Make sure you rinse out the hair thoroughly. Furthermore: don’t rub your hair too hard, when drying it; avoid using combs with sharp edges/teeth and hairdryers on hot settings. Also wait until the hair is dry before brushing it.

I keep getting dandruff. Can I use Anti-Dandruff shampoos for a longer period of time?
Anti-Dandruff shampoos with skin tolerant ingredients, such as Neutriderm Anti Dandruff Shampoo, can be used for a longer period of time. Climbazole doesn’t become less effective against the dandruff when it is used for a longer period of time. Also its skin tolerance was confirmed during the clinical test with the shampoo. The cleansing agents used in Neutriderm Anti Dandruff are extremely mild, which means they don’t dry out or damage your hair and scalp.

Do I need to wear sunscreen everyday, even if I'm at work all day?
Yes, 80% of premature aging is caused by daily exposure to UV rays. Just the few minutes of sun exposure you receive each day while driving to work, sitting by a window and walking your dog is enough to cause hyperpigmentation and premature aging over time. Also, indoor lighting (florescent and halogen bulbs) also breaks down collagen and can cause the same aging as UVA rays. Dermatologists recommend using either SPF 30+ or SPF 50+ depending on your skin type every day (rain or shine) regardless of season, to protect your skin from premature aging.

Is animal testing performed on any of UAS Pharmaceuticals products?
UAS Pharmaceuticals is proud to say that we do not engage in animal testing or use animal derived ingredients in our products. At the time we choose our ingredients, we obtain all of the testing methodology to ensure that our suppliers provide us only with ingredients that are tested in vivo and in vitro.

Do UAS Pharmaceuticals's products contain fragrance?
UAS Pharmaceuticals primarily use botanical extracts in our products, no harsh chemicals or synthetic fragrances are added.