Shipping Policy

How do I change my delivery address after my order has been placed?

We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us by email or phone. Once you have received a notification that the parcel has been shipped it might still be possible to change the delivery address as long as tracking does not state delivered. Please call us immediately.

How much does shipping cost?

Free shipping is offered on all orders above $100. A flat rate of $16 will be charged on all orders below $100 for orders in Australia and $35 for international orders. Currently, we are not shipping to Canada, we apologise for the inconvenience.

What is the delivery time?

The approximate delivery time for orders within Australia is 2-5 working days. International order delivery times may vary.  Please contact us for more information.

Which courier company will deliver my order?

Products are shipped by Express Post, Fastway or Star Track

Can I find out the status of my order?

This option is only available once your order has been shipped by checking the relevant shipping company’s website and entering the tracking number.

What should I do if I receive my order in damaged or faulty condition?

Take a photo and report it to customer service by sending a mail to Enquiries@uaspharma.com.

Are there additional Taxes or Duties on goods when they're shipped to countries outside Australia?

In some cases taxes and duties may be chaged when they are imported into countries ourside of Australia above a specified theshold. Please cross check the specific details around taxes and duties on the respective government resources found on their website. 

 

What should I do if I receive an incorrect item?

Take a photo and report it to customer service by sending a mail to Enquiries@uaspharma.com.

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